Job Summary
As a Front Office Supervisor for a 4-star hotel in Dubai, you will play a pivotal role in ensuring the smooth operation of our front desk services while delivering exceptional guest experiences. You will lead a team of front desk staff, providing guidance, support, and training to uphold the highest standards of hospitality. Your attention to detail, leadership skills, and dedication to customer service will contribute to the overall success of our hotel.

Key Responsibilities:

• Supervise and coordinate all front desk operations, including check-in, check-out, and guest services, to ensure efficiency and excellence in service delivery.
• Lead by example, providing guidance and support to front desk staff, and fostering a positive and collaborative work environment.
• Train new employees on front office procedures, customer service standards, and hotel policies to ensure consistency and adherence to brand standards.
• Oversee room reservations, ensuring accuracy and timely processing of bookings, cancellations, and modifications.
• Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations and resolve issues to their satisfaction.
• Conduct regular audits of guest accounts, ensuring accuracy in billing and adherence to financial procedures.
• Coordinate with housekeeping and maintenance departments to ensure rooms are prepared according to guest preferences and hotel standards.
• Monitor front desk inventory, including supplies and equipment, and coordinate replenishment as needed.
• Maintain a neat and organized front desk area, ensuring cleanliness and professionalism at all times.
• Assist in the development and implementation of front office policies, procedures, and standards to enhance efficiency and guest satisfaction.
• Prepare reports on front office performance metrics, including occupancy rates, revenue, and guest satisfaction scores, and provide recommendations for improvement.
• Handle cash and credit card transactions accurately, following established procedures and maintaining security protocols.
• Stay updated on hotel amenities, services, and local attractions to provide guests with relevant information and recommendations.
• Collaborate with other departments, such as sales, marketing, and food and beverage, to promote cross-selling opportunities and enhance the overall guest experience.
• Uphold company policies and procedures, including health and safety regulations, and ensure compliance among front desk staff.

Experience:

Minimum of 2-3 years of experience in front desk operations or guest services, with at least 1 year in a supervisory role, preferably in a 4-star hotel.

Skills and Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related field preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and management.
• Strong leadership abilities, with the capacity to motivate and inspire a team to deliver exceptional service.
• Proficiency in hotel management software and reservation systems.
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Knowledge of local attractions, restaurants, and transportation options preferred.
• Ability to remain calm and composed in high-pressure situations, with a positive attitude and problem-solving mindset.

Benefits and other criteria:

• Total Salary: AED 3420
• Basic Salary: AED 2000
• Food Allowance: AED 520
• House Rent Allowance – AED 700
• Transportation Allowance – AED 100
• Utility Allowance – AED 100
• Hours Duty – 9 hours duty + 1-hour break
• Annual Leaves –As per company policy
• Medical Insurance – As per labor law
• Age – Must be between 21 to 39 years