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Concierge

| A leading company in Dubai
Location: Dubai UAE
Job Role: Concierge
Salary: AED 1450
Job Type: Full Time
Gender: Male

Company: A leading company based out in Dubai is looking to hire Concierge.

Job Description:

  •  To greet all residents and guests in a welcoming and helpful manner.
  • To attend customer care calls for the community.
  • To stay informed, especially relating to community matters, and get to know residents and guests in a professional manner to facilitate proactivity and personalization.
  • To answer and respond to queries received directly face to face, by telephone, by email or as assigned by any other nominated system
  • To attend to all tickets (generated via the nominated systems) that relates to general enquiries
  • To assist the residents in Move-in, Move-out, Booking amenities, etc.
  • Any issues highlighted by the residents in the common area to be reported via the established channels and any escalations reported to the Community Manager
  • To log all requests/enquiries, actions taken and to capture all relevant information on the nominated system
  • To ensure all Visitors details are logged and documented. An Updated report for visitors to be maintained
  • Participate fully in the team activities, taking part in regular team meetings and morning sessions, giving feedback and ideas to colleagues and to the Supervisor and/or Manager.
  • To assist in all communication channels between residents/guests/security/community management
  • Responsible for capturing all relevant information on the nominated system in order to maintain the customer request history.
  • Undertake any administration tasks delegated by the Supervisor and/or Manager.
  • Receive small packages on behalf of the residents from any delivery services (such as but not limited to DHL/ Aramex / Amazon).
  • Receive and hold keys on behalf of the resident and provide these to personnel authorized by the resident (To have a proper form by Legal – A signed Disclaimer)
  • To provide a list of options for third party service providers (cleaning-maintenance-handyman) to the Residents. It is a value-added service to ease the life of Residents. A list can be provided.

 

Job Requirements:

  • Must hold a high school diploma or its equivalent.
  • Should be able to speak and write good English.
  • Age must not be less than 21 years and not more than 35 years.
  • Staff must be physically fit and should be able to stand for long hours.
  • Someone with hotel/customer service experience is preferred, as well as someone who is good at communicating and presentable, which is a critical function for this position.
  • Have no visible tattoos.

Benefits and other criteria:

  • Salary – AED 1450
  • Working Hours – 12
  • Accommodation and Transport – Provided by the company
  • Airtickets – One-way air ticket to Dubai will be provided. A two-way ticket will be provided post completion of 2 years.
  • Annual Leaves: 30 days of paid annual leaves as per UAE labor law.
  • Medical Insurance: As per UAE labor law.

 

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